Frequently Asked Questions

Everything you need to know about your journey with Allure Training Academy.

What payment methods do you accept for course enrollments?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay. For larger certification packages, we also offer flexible financing through Klarna and Affirm.

How long does shipping take for professional beauty kits?

All kit orders are processed within 24-48 hours. Standard shipping typically takes 3-5 business days within the domestic region, while international shipping can take 7-14 business days depending on customs.

Can I return a product or kit if I change my mind?

Due to hygiene and safety standards in the beauty industry, we only accept returns on unopened and unused products within 14 days of delivery. Digital course materials and opened professional kits are non-refundable.

Are your products cruelty-free and professional grade?

Absolutely. Allure Training Academy exclusively stocks professional-grade products that meet industry safety standards. We are committed to ethical sourcing and ensure all our branded products are 100% cruelty-free.

Do I receive a tracking number for my order?

Yes, once your order has been dispatched from our warehouse, you will receive an automated email containing your tracking number and a link to monitor your delivery progress in real-time.

What if my item arrives damaged?

We take great care in packaging, but if an item arrives damaged, please contact our support team within 48 hours of receipt with photos of the damage. We will arrange a replacement at no additional cost to you.